What to know before your stay
Complimentary secure parking is available at our Guest house.
CPF (SAPS) security controls the area from 18:00 to 06:00.
Please note that Elegant Guest House can not be held responsible for damage or theft to vehicles and/or the content.
Check in time is at 15h00 and check out time is 10h00.
A Late check in fee will be applicable for late check in after 21h00 PM
Should you require a check out later than 10:00 or earlier than 16:00, kindly arrange with reception.
Should you not make a prior arrangement for a late check out, note that we do charge a late check out fee will/might be applicable/charged.
Please ensure to hand in your keys at reception when you check out. Lost keys will incur a once off cost of R500.00 non refundable.
We are a pet friendly guesthouse and Boxer is welcome to tag along! Just let us know he is coming please.
Also note that we have in-house pets at Elegant Guest house, do be on the lookout for them in the driveways and when you reverse out of the yard.
The pool may be used during decent hours. Please consider your fellow guests. Children under 12 may only swim under supervision of an adult. Do not use the towels in the room for swimming.
Should you require the services of a taxi or have any other transport requirements, kindly arrange with reception.
Please ensure ALL valuables are removed from your vehicle. Do NOT leave any electronic equipment, cell phones, tablets etc. in your car (either at night at the guest house or when you go to town). This would only entice potential theft.
Your room is beneficially equipped with a safe for these purposes.
In the event of an additional guest, kindly inform and arrange with reception.
An additional fee is charged for extra guests and this will be automatically added to your room/account rate. This rate includes breakfast.
First Aid – If you need immediate assistance, please contact our staff at reception
Foreign Exchange – Facilities are available at Mall of the North. Please contact reception for directions or alternatives.
Maintenance – We continuously strive to ensure that our rooms are fully functional and all maintenance issues resolved as soon as possible. However, should you encounter any faults or notice anything broken, kindly let reception know or call the manager.
Lost Property – Please contact reception for Lost and Found Items.
Water – Polokwane is drought stricken area. The town has water restrictions and we urge you not to waste water. So make sure taps are closed and do not run overflowing baths. Use water sparingly in all instances please. Water from the taps are tested & safe to drink. There is a water filter system connected to all outlets in the guest house and water is supplied from a borehole (well).
Electricity – Electricity is penalty based in Polokwane – please use it responsibly. Elegant Guesthouse do have solar and back-up batteries for load shedding. Please avoid using heaters or aircons during load shedding as that will drain the batteries.We also have a 12KVA backup generator for emergencies and load shedding scenarios. Please avoid using laptops during power failures – power dips can cause damage to your electronic equipment.
Hot Water – The water gets heated via a boiler system. Please take note that hot water is extremely hot, and the boiler is also hot please do not fiddle with equipment.
